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Xometry Service Agreement & Cancellation Policy
Xometry's Customer Service Agreement can be found here: https://www.xometry.com/service-agreement Customer cancellation requests: Since Xometry is custom manufacturing each part on demand, Xometry may not be able to modify or cancel an order once it is placed. It is essential that quotes are reviewed thoroughly before…
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How Does Xometry Handle Non-Conformances?
Non-Conformances & Rejected Parts Found Prior To Shipping Rejected or non-conforming parts are documented and communicated based upon the inspection type selected. For Standard Inspections, Xometry may ship parts found with minor non-conformances (that cannot be reworked into compliance and are assumed to not impact the…
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Xometry's Return Policy
If there is a problem with the quality of your order, we are here to help make it right. Customers may submit a Return for Merchandise Authorization (RMA) request up to 3 days after a part’s delivery. Requests beyond three days of receipt may not be eligible for return. Returns can be requested using this form: Return…