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How to Submit a Claim or Initiate a Return (RMA)
At Xometry, we are committed to delivering products that meet the unique requirements of your project. We understand that any issues with your order can have a significant impact, and we are here to ensure you stay on track. If the parts you receive do not meet your expectations, we want the opportunity to make it right.…
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Xometry Service Agreement & Cancellation Policy
Xometry's Customer Service Agreement can be found here: https://www.xometry.com/service-agreement Customer cancellation requests: Since Xometry is custom manufacturing each part on demand, Xometry may not be able to modify or cancel an order once it is placed. It is essential that quotes are reviewed thoroughly before…
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How Does Xometry Handle Non-Conformances?
Non-conformances and Rejected Parts Found Prior to Shipping Rejected or non-conforming parts are documented and communicated based on the inspection type selected. For Standard Inspections, Xometry may ship parts found with minor non-conformances (that cannot be reworked into compliance and are assumed not to impact the…
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Xometry's Return Policy
If there is a problem with the quality of your order, we are here to make it right. Customers may submit a Return Merchandise Authorization (RMA) request for up to three days after a part’s delivery. Requests made after three days following delivery may not be eligible for return. Report an Issue Begin the process by…