If there is a problem with the quality of your order, we are here to make it right. Customers may submit a Return Merchandise Authorization (RMA) request for up to three days after a part’s delivery. Requests made after three days following delivery may not be eligible for return.
Report an Issue
Begin the process by selecting "Report an Issue" on the Order Summary page for the relevant order, and select the affected part(s). Issue reports may only be submitted for shipped parts. Any parts that have not been shipped will not have the "Report an Issue" option available.
Provide Details
Next, select the reason the part falls outside Xometry’s Manufacturing Standards or does not adhere to the features, finishes, certifications, or tolerances specified by your order.
We recommend uploading images or other evidence of the issues along with your report. This helps ensure that we can efficiently review your report without requesting additional documentation.
Resolution
Xometry's Returns and Claims specialists will verify the issue(s) and determine whether the part should be returned, remade, or refunded. You will receive an email or be contacted by Xometry when that determination has been made.
Xometry is not responsible for any damage caused by customer modifications or secondary finishing after receipt. Xometry will ask you to return non-conforming parts for root cause analysis and disposition.
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