Do you accept PayPal?
Sorry, we don’t accept PayPal at this time.
What is the status of my order?
Go to your dashboard > Log in > Click on View Active Orders > Click on the order ID You'll find both the order status tracker as well as the shipping tracking number once the parts are shipped.
Can you expedite my order?
When expedited options are available, they can be selected during the quoting process. From the quotes summary page, your lead time options will be displayed to the right of the part card, and in the upper right of the side pane. Select the "Expedite" option for the shortest lead time. If you have already placed an order…
After ordering, you can go to your orders page, find the order number, and download a printable invoice. This is the same page that you see after checkout. Once you click on the order number, there is a link to download the invoice on the left-hand side under “Order Details.” If you need additional information, please feel…
How to establish credit terms and pay with a purchase order (PO)
Xometry offers customers multiple ways to checkout, one of which is through using purchase orders. In order to get on terms and have the option to pay with purchase orders, you will need to first set up a billing contact. You can provide your billing details on your Account Settings page. Once your billing contact details…
What is a billing contact?
Billing contacts host your business payment settings, credit status, and tax exemptions. You also need a billing contact if you would like to pay by purchase order. Once set up, they can be shared with your colleagues so everyone can take advantage of your business or government payment settings. How to Setup A Billing…