Can I try out the instant quoting engine?
Don't have a CAD file handy but still want to explore the Xometry Instant Quoting Engine®? You can visit our demo site and choose from a variety of sample parts to get a feel for things first. Test drive the quoting engine today! Once you have your own 3D files, you can visit our online quote tool to get an instant quote:
Do you accept PayPal?
Sorry, we don’t accept PayPal at this time.
What is the status of my order?
Go to your dashboard > Log in > Click on View Active Orders > Click on the order ID You'll find both the order status tracker as well as the shipping tracking number once the parts are shipped.
Can you expedite my order?
When expedited options are available, they can be selected during the quoting process. From the quotes summary page, your lead time options will be displayed to the right of the part card, and in the upper right of the side pane. Select the "Expedite" option for the shortest lead time. If you have already placed an order…
After ordering, you can go to your orders page, find the order number, and download a printable invoice. This is the same page that you see after checkout. Once you click on the order number, there is a link to download the invoice on the left-hand side under “Order Details.” If you need additional information, please feel…
Can Xometry manufacture firearms?
For questions and answers related to firearms, please refer to our Firearms Policy. The latest copy of the policy can be located on our legal documents page at the link below: https://www.xometry.com/legal/
Model, Drawing, and Quote Discrepancies
Xometry is a model-based company, but there are times when a drawing may supersede what is derived from the CAD model. We put together a matrix to help you understand which file and which information we use as the source of truth to manufacture your parts. Unless you specify a requirement in the notes field of the Xometry…
Are my uploaded files and Xometry projects secure?
Xometry values your privacy and security. You always own your data, and Xometry only uses it to estimate, fabricate, and review customer-specific projects. Customer data is not shared outside of Xometry's services. The servers and network where data is stored are isolated by a firewall and only authorized staff have access…
Why won't my file upload to the instant quoting site?
Xometry can interpret a variety of 3D CAD file types for instant online quoting. If you are uploading your file and having trouble, please consult the troubleshooting instructions below: Nothing is happening when I try to upload the file. Please check if you are trying to upload a file from an unextracted ZIP…
Xometry Service Agreement & Cancellation Policy
Xometry's Customer Service Agreement can be found here: https://www.xometry.com/service-agreement Customer cancellation requests: Since Xometry is custom manufacturing each part on demand, Xometry may not be able to modify or cancel an order once it is placed. It is essential that quotes are reviewed thoroughly before…