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Learn more about lead time and delivery options
We offer up to three types of production speeds to fit your budget and deadlines: Expedite, Standard, and Economy. What does Expedite mean? Expedite is the fastest production speed and delivery date option. A fee for expediting is applied, meaning this is generally a higher-cost option. Expedited parts are made…
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How do I change the quantity on a quote?
It is easy to change the quantity of the part on a quote. There are two places where you can do so: 1. On the quote overview page: 2. On the “Configure Part” part page: Our Instant Quoting engine will update the per-unit cost and overall quote in real time as you change the quantity. If you are trying to change the…
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Why does lead time increase with inspections?
We offer up to six different inspection options for our manufacturing processes. Many of our processes come with standard inspections by default. The lead time increased when selecting higher-level inspections, such as a Formal Inspection with Dimensional Report. Lead time is affected by higher-level inspection…
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Troubleshooting Common Quoting Issues
The Xometry Instant Quoting Engine is capable of quoting thousands of different shapes, features, and configurations automatically! However, it is not perfect, and sometimes files are unsuccessful in being auto-quoted. It may be possible to resolve this and receive an automatic quote with some adjustments! The list below…
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Do you offer price matching?
Xometry strives to provide competitive and accurate pricing for all of its services. If you receive a quote from another vendor for equivalent services, we are happy to pursue matching the price on your Xometry quote! To request a price match, please follow the instructions below: Contact your account representative or…
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Does Xometry accept Blanket Purchasing Agreements (BPAs)?
Yes, as long as your company has been approved for credit and payment via purchase orders, Xometry can accept blanket purchasing agreements! BPAs can be set up when repetitive needs for a service (e.g., rapid prototyping) or of a particular product are required. They reduce friction when purchasing in high frequency or at…
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How to apply tax exemptions
To apply tax exemptions to your orders, you will first need to set up a billing profile and add the tax exemption to your account if you have not done so already. To Add a Tax Exemption to Your Account: Go to the Account Setting page Scroll down to your billing profile in the “Billing and Credit Information” section Click…
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What file types does Xometry accept?
Xometry accepts many file formats for instant online quoting, including the following: STEP, STP, SLDPRT, STL, DXF, IPT, X_T, X_B, 3DXML, CATPART, PRT, SAT, 3MF, JT Solid/Parasolid file types like STEP, SLDPRT, IPT, PRT, and SAT can quote in any process. Mesh-based formats like STL, 3MF, and 3DXML can quote 3D printing…
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What is your minimum order quantity?
Xometry does not have a minimum order requirement for a majority of its services. Feel free to order just one if that is all you need. Our services can help you scale from one-offs and prototypes all the way to mid- and high-volume production. Price per unit may decrease significantly over multiple quantities as well as…
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Can I upload floating, arrayed, or nested files for 3D printing?
Xometry's Instant Quoting Engine® is designed to price a discrete part per line item upload. If multiple parts are contained in one file, then the parts will need to be separated and uploaded individually for an accurate quote and order. If an assembly is uploaded and ordered, the team will treat it as a single-piece model…