Virtual Quality Check
A Virtual Quality Check (VQC) consists of an Xometry Inspector virtually inspecting your part and all paperwork, before the part can be shipped. The VQC does not require any additional documentation.
A VQC shall be required if:
- Your quality score has dropped below 86
- The customer has requested Xometry to look at the parts before they ship
- Your job was chosen at random to audit our direct ship quality process
- A customer has received non-compliant parts
- You have completed a job that requires a Formal/CMM or FAIR Inspection
Partners that hold an International Organization Standard Certification for manufacturing, by a national accreditation board (ex. ISO, AS), and maintain a minimum score of 80 in both Quality and OTS, may submit their documentation for VQC and ship parts prior to approval.
Once all the documentation and photos are 100% complete and uploaded to the Partner Portal, please select the “Request a VQC button”, which will take you to a brief request form. Complete the form and select the “submit” button and you’re done!
To receive same-day VQC, the request must be entered by 2pm (your time zone) with all requirements 100% complete and correct. If documentation is not uploaded complete and correct, approval to ship may not be received on the date of the request.
Note: Please do not submit multiple requests for the same VQC. Respond to the original email, from the inspector, to keep all areas of concern together.
Read more about Injection Molding specific VQC process here →
Common VQC Challenges
Our team surveyed all failed and improperly executed VQCs and compiled this helpful list of common challenges to help train Partners on how to improve their VQC inspection process.
- Sending an email to Xometry instead of using the "request VQC" function on the portal
- Requesting VQC through other support channels or with the case manager instead of utilizing the "request VQC" function on the portal
- Not including the material specifications on the CoC (Certificate of Conformance)
- Not including the material type or lot number on the reports
- Not putting the full finishing specifications on the COC
- Forgetting the second COC on the letterhead when full material traceability is required
- Missing photos of bag and tags or close up, clear pictures of inserts and part markings
- Missing tooling ID numbers from reports
- Not receiving prior approval for material deviations (such as a different specification of material)