Virtual Quality Check (VQC) - Xometry's Manufacturing Community
<main> <article class="userContent"> <h2 data-id="virtual-quality-check">Virtual Quality Check</h2><p>A Virtual Quality Check (VQC) consists of an Xometry Inspector virtually inspecting your part and all paperwork, before the part can be shipped. <strong>The VQC does not require any additional documentation. </strong></p><p><strong>A VQC shall be required if: </strong></p><ul><li>Your <a href="https://community.xometry.com/kb/articles/503-performance-metrics#partner-success-score" rel="nofollow noreferrer ugc">quality score</a> has dropped below <strong>86</strong></li><li>The customer has requested Xometry to look at the parts before they ship </li><li>Your job was chosen at random to audit our direct ship quality process</li><li>A customer has received non-compliant parts </li><li>You have completed a job that requires a Formal/CMM or FAIR Inspection </li></ul><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>Partners that hold an </em><strong><em>International Organization Standard Certification</em></strong><em> for manufacturing, by a national accreditation board (ex. ISO, AS), and maintain a minimum </em><strong><em>score of 80 in both Quality and OTS</em></strong><em>, may submit their documentation for VQC and ship parts prior to approval.</em></p></div></div><h2 data-id="vqc-tips"><strong>VQC Tips</strong></h2><p>Once <strong>all the documentation and photos are 100% complete and uploaded to the Partner Portal</strong>, please select the “Request a VQC button”, which will take you to a brief request form. Complete the form and select the “submit” button and you’re done!</p><p>To receive same-day VQC, the request must be entered by 2pm (your time zone) with all requirements 100% complete and correct.<strong> If documentation is not uploaded complete and correct, approval to ship may not be received on the date of the request.</strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032209/uploads/98EUQXRGQV1H/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032209/uploads/98EUQXRGQV1H/image.png" alt="image.png" height="253" width="920" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032209/uploads/7HM5H0VXM538/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032209/uploads/7HM5H0VXM538/image.png" alt="image.png" height="852" width="525" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><strong><em>Note:</em></strong><em> Please do not submit multiple requests for the same VQC. Respond to the original email, from the inspector, to keep all areas of concern together. </em></p><p>Read more about Injection Molding specific VQC process <a href="https://community.xometry.com/kb/injection-molding-guide#injection-molding-quality-standards" rel="nofollow noreferrer ugc">here →</a></p><h2 data-id="common-vqc-challenges"><strong>Common VQC Challenges</strong></h2><p>Our team surveyed all failed and improperly executed VQCs and compiled this helpful list of common challenges to help train Partners on how to improve their VQC inspection process.</p><ul><li>Sending an email to Xometry instead of using the "request VQC" function on the portal</li><li>Requesting VQC through other support channels or with the case manager instead of utilizing the "request VQC" function on the portal</li><li><strong>Not</strong> including the material specifications on the CoC (Certificate of Conformance)</li><li><strong>Not</strong> including the material type or lot number on the reports</li><li><strong>Not </strong>putting the full finishing specifications on the COC</li><li>Forgetting the second COC on the letterhead when full material traceability is required</li><li><strong>Missing</strong> photos of bag and tags or close up, clear pictures of inserts and part markings</li><li><strong>Missing</strong> tooling ID numbers from reports</li><li><strong>Not</strong> receiving prior approval for material deviations (such as a different specification of material)</li></ul> </article> </main>