We’re excited you want to learn more about Xometry Flex with Invoice! Read on for all the information you may need.
Xometry Flex with Invoice Application
How does my customer or I apply for Xometry Flex with Invoice?
During the checkout process, your customer or you can choose to pay with a credit card, ACH, or apply for Net-30 terms with Xometry Flex with Invoice.
Your customer would then need to complete the enrollment application.
After they have successfully completed the enrollment application, they will need to apply for terms by filling out the forms below.
Once they are approved for terms they will be presented with this dashboard which will contain their credit limit, part purchases, etc.
Your customer will now be able to select "pay later" and complete the payment!
Can any of my customers sign up for Xometry Flex with Invoice and get net-30 terms?
Most of your customers may apply for the net-30 payment terms through Xometry Flex with Invoice. There are instances in which the customer will be approved for a lower amount than they apply for, or be declined. Key attributes of a customer most easily approved for a credit line are as follows:
- Business location: United States, Canada, Europe, UK, Australia
- Business age > 2 years
- Annual spend of $10,000 or more
- Purchasing products or services, where recurring order or repeat business is common. Typically, this means:
- Six or more orders per year
- Average order size >$1,000 per order
Of course, this should not dissuade your customer from applying for credit - these are simply general guidelines to consider.
What if my customer is declined for Xometry Flex with Invoice? Can that decision be reconsidered?
Typically declined applicants will need to wait 6 months before reapplying for consideration. If a declined applicant is a long-term and reliable customer for your business, we ask that you email the team at XometryFlex@b2b.credit for reconsideration.
In these cases, additional documentation will likely be requested to resolve any hurdles present during the review process, as well as the applicant completing a new application. This additional documentation may include but is not limited to financial documentation, bank statements, and order information. Please note the reconsideration does not guarantee approval.
What if my customer mistakenly sends me a payment directly, when they have applied for and been approved for terms with Xometry Flex with Invoice?
We know mistakes happen, and we can absolutely help. If this happens:
Please contact Xometry directly at firstname.lastname@example.org, to advise us of the error, and provide us with the following:
- Customer Name
- Xometry Pay Transaction Number
Xometry Flex with Invoice Payment Method
Can my customer pay with a check-in Xometry Flex with Invoice?
If your customer applies for payment terms through Xometry Flex with Invoice, then yes, they may pay the invoice with a paper check.
How do you assess a customer and come to a decision on credit limits for Xometry Flex with Invoice?
An applicant's creditworthiness is determined by a combination of factors, primarily validating application data and their credit profile, which considers general trade information, trade history, time in business, etc.
Where does my customer mail their check to in order to pay with Xometry Flex for Invoice?
PO Box 841221
Dallas, Texas 75284-1221
Will my customer be badgered by collections the day their invoice is due for payment when they use Xometry Flex with Invoice?
Absolutely not. We do send reminders and follow-ups, but we have a very reasonable cadence and tone when it comes to collections. Our standard cadence is as follows:
- The invoice is emailed when the order has been fulfilled.
- If that original invoice email is not opened:
- A follow-up notification is sent 4 days after the original invoice date.
- A follow-up notification is sent 14 days after the original invoice date.
- A reminder notification email is sent 2 days prior to the invoice due date if it has not already been paid.
- Past due email notifications are sent 1, 2, 3 & 4 weeks after the invoice due date.
Xometry Flex with Invoice Credit
What is the process for my customer to receive a credit line increase with Xometry Flex with Invoice?
A request for consideration can be submitted via the customer portal. Permanent credit limit increase requests can be requested after 3-6 months of account activation. Small, temporary credit limit increases will be considered on a case-by-case basis to support short-term purchasing needs. The request will be reviewed by a Credit Analyst.
If additional information is needed to potentially support a request, the Credit Analyst will reach out to the customer. Additional documentation requests may include but are not limited to financial documentation, bank statements, payment, or order information. There is no limit to the number of times a customer may submit requests for temporary credit limit increases.
What should I recommend to my customer, regarding the credit amount they should apply for?
There is no rule regarding the credit amount, but you and your customer should consider their monthly spend, and target that amount, with some cushion. This way, your customer is less likely to need to request credit line increases. Also, keep in mind that your customer will not be declined simply based on the amount they request. For instance, if they apply for $10,000, while they may not be approved for the full amount, they may be approved for a lower amount.