We’re excited you want to learn more about Payouts! Read on for all the information you may need.
Payout Schedule
You’ll receive weekly payments on Fridays for jobs completed 4 weeks prior. For example, a job completed on August 7, 2020, will be paid out on September 4, 2020.
How do payouts with the advance card work when I have accepted multiple jobs?
When you accept multiple jobs, each job increases your available spend. It is important to note that we are unable to connect purchases to specific jobs when you accept multiple jobs since the purchases occur outside of our system.
When your Advance Card purchases are deducted from your payouts, we do two things: First, we add up all of the jobs that are ready to be paid, then we add up all of your card purchases that are at least 7 days old and deduct those from your payout. This is how we determine how much to send to your bank every week.
You can see the breakdown of each payment in the Payouts tab of your Shop Finances. Here you can see how we come to the final number. You may also view your pay statement in the Payout job details.
Tracking Payouts
In the Xometry portal, on your Shop Finance page, you’ll be able to view all of your scheduled payout dates and the jobs included in each payout.
Occasionally, payouts will fall on a holiday.Holidays occurring on Wednesday, Thursday, or Friday, will shift the payout date to the beginning of the following week.
How long does it take for a completed job to appear in upcoming payouts?
Any jobs completed through the job board will appear in Upcoming Payouts as soon as the job is marked as completed in the Partner Portal. Jobs in Upcoming Payouts will follow the Payout schedule shown below:
- You’ll receive weekly payments on Fridays for jobs completed 4 weeks prior. For example, a job completed on August 7, 2020 will be paid out on September 4, 2020.
- Payouts occur 27-33 days after job completion, depending on the day of the week the job is completed.
Any RFQ work will appear in Upcoming Payouts when the job is marked complete in the Partner Portal. RFQs will be paid out 28 days after the RFQ is marked complete.
If a completed job is missing from your Shop Finances, chat with us in the chat support window here in Community or send an email to card-support@xometry.com.
Do I need to send an invoice?
If your PO starts with J000 this is a job board job which does not require an invoice. These jobs will be paid out according to the Invoiceless Payout Schedule based on the job completion date.
If your PO starts with W000 this is a work order and you do need to send your invoice as an individual attachment to invoices@xometry.com (we ask that you include the W000xxxx PO number in the subject line). These jobs will be paid out twice a month on the 14th and 28th day each month as long as those days fall on a business day. If not, they will be paid on the first business day following those dates. Payment processing occurs in the Eastern time zone (EST and EDT).
Terms & Conditions
Where can I find the Terms & Conditions for Xometry’s Payment Services?
Follow this link for Payment Service and Advance Card Terms and Conditions. This link can also be found on the registration form when you sign up for Shop Finances.
