We're excited you registered for Xometry Pay! Read on for all the information you need as it pertains to Xometry Pay.
Xometry Pay Fees
Are there any fees associated with Xometry Pay?
The following low rates apply when transacting with your Customer:
Credit card - 3% fee
Xometry Flex with Invoice - 3% fee
Please note that Xometry Flex with Invoice for your Customers is always free to them - when they apply and are approved for net-30 payment terms, they are provided a no-cost line of credit.
We guarantee payments on purchase orders (POs) up to $250,000, and there is no minimum!
Create a New Order
How do I create a new order with Xometry Pay?
First, sign into your Shop Finances. Create a new order before you begin work by clicking the Create a New Order button in the screenshot below.
Send an Order
Fill out the form by including:
- Requested Amount - Request an amount for the work you're about to complete.
- Request Details - Include a job number and any other details you or your company requires to identify the job.
- Reference ID (Optional) - This field is optional. Use a PO number or an internal ID to help you and your customer pair this payment method with the work being done.
- Additional Notes (Optional) - Add any additional notes to the payment request.
- Primary Payer Contact - First and Last Name for your primary payer.
- Primary Contact Email - Include the primary payer's email address.
After you fill out all of the required fields and any of the optional ones you would like to include, click the Complete Payment Request button.
New Payment Request Summary
Review your request summary and if everything looks correct then you can send it to your customer by clicking Request Payment or copying the link and sending it to your customer directly.
You can also edit the request by clicking Back to Payments.
Is there something my customer has to do on their end before I can “Mark as Fulfilled” and initiate the payment process in Xometry Pay?
Yes. When your customer receives the payment request, they will then register for Xometry Pay (if they haven’t already), and choose a payment option. Once they’ve completed the payment option, they must Accept the payment request. At that time, you will receive an email notification that your request has been approved, and you may Mark as Fulfilled as soon as the job is completed and shipped. This will initiate the payment process.
Customer reviews payment
Customer Selects Payment Method
Customer Completes Payment
Seller Marks Payment as Fulfilled
Xometry Pay Payment Methods
What payment methods are supported by Xometry Pay?
Xometry Pay supports most payment methods, including credit, debit, ACH, pre-paid, or gift cards.
Xometry Pay Itemized Invoices
Can I include an itemized invoice when I submit a payment request to my customer?
Right now, no.
One of the top fast follows will be the ability to attach files, such as a PO, itemized quote, itemized invoice, etc. And shortly after that, you will also have the ability to create line item invoices directly in the application, at the time they submit the request for payment.
Can I use Xometry Pay without using the Advance Card or FastPay?
Yes! In this case, the Advance Card is an extra added bonus - enabling you to get the 50% up front just like you can with work from the Xometry Job Board today.
And with Xometry Pay, they can expand that up front 50% to all their jobs that they run through the Xometry Pay platform - not just ones from the Job Board.
All that said, the Advance Card and FastPay are optional, and definitely not a requirement for participating on the Xometry Pay platform.
Flex with Invoice
Can my customer pay with check or ACH via Xometry Pay?
If the Customer has signed up for Xometry Flex with Invoice and has been approved with a credit line to pay on terms, then yes, one of the payment options for that service is mailing in a check (the other option being ACH).
Currently, the only other way to submit payment on Xometry Pay is via credit card. We are exploring the option of expanding that to ACH and paper checks in the future.
Xometry Pay QuickBooks Integration
In this on-demand webinar, Dan Richards, Xometry’s Vice President of Supplier & Financial Services Marketing, and Lisa McCarthy, Founding Partner and Chief Operating Officer at Out of the Box Technology, will show you how to best utilize these tools with QuickBooks.
McCarthy is credited with authoring Intuit’s courses for the Certification of Professional Advisors, contributing articles to Intuit’s Professional Advisor Newsletter, writing a chapter of Intuit’s manual, “QuickBooks Resource Guide for Professional Advisors,” and the developing of the Intuit endorsed “QuickBooks for Accountants” seminar.
Check out the recording of the event:
Can Xometry Pay integrate with QuickBooks?
Right now Shop Finances offers Quickbooks integration through CSV download. That same function carries over to Xometry Pay. Click on Account Statements and Download to download your CSV.
Multiple Shipment Payment
When do I get paid for a job if the job has multiple ship dates?
You get paid when you have shipped the entire job. If you have two different ship dates, say June 10th and June 24th, your payout won’t be scheduled until the later date when you have shipped the remainder of the order, in this case, June 24th.