Quality Alerts & Trainings - Xometry's Manufacturing Community
<main> <article class="userContent"> <h2 data-id="quality-alerts-training-bulletins">Quality Alerts & Training Bulletins</h2><p>Welcome to our Partner Quality Alert & Training Bulletin section of the community. </p><p>This space will serve as an announcement section and repository for all of the Quality Alerts and Training Bulletins that are impacting our partners. New alerts and bulletins will be published here each time we identify a network-wide area of Quality improvement. </p><p>Please scroll down to view our latest alerts and bulletins on Cosmetic Imperfections, Material Traceability, Missing Features, and Packing Damage.</p><h2 data-id="edge-breaks">Edge Breaks</h2><p>A recent trend of Non-Conformances related to aggressive Edge Breaks has come to our attention. Edges have been broken larger than stated by Xometry manufacturing guide.</p><p>Downloadable Alert:</p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/DLYWKTNWYXJT\/quality-alert-edge-breaks.pdf","name":"Quality Alert - Edge Breaks.pdf","type":"application\/pdf","size":228103,"displaySize":"large","float":"none","mediaID":1002,"dateInserted":"2022-03-31T20:00:17+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/DLYWKTNWYXJT/quality-alert-edge-breaks.pdf" download="" aria-label="Quality Alert - Edge Breaks.pdf"> Quality Alert - Edge Breaks.pdf </a> </div> <p>It is recommended the following be accomplished:</p><ul><li>Broken edges should range in tolerance from .005" - .015"</li><li>Exposed edges should be broken and free of burrs, sharp edges, and metal silvers</li><li>If questions arise during a job, create a ticket in the portal for assistance</li></ul><h2 data-id="proper-insert-installation">Proper Insert Installation </h2><p>Inserts are a critical area of part construction, and it is essential that they are correctly installed. Partner data has shown that incorrectly installed or missing inserts have been the cause of many RMAs.</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/4QU4E2FK3MT7\/quality-alert-proper-insert-installation.pdf","name":"Quality Alert - Proper Insert Installation.pdf","type":"application\/pdf","size":220102,"displaySize":"large","float":"none","mediaID":990,"dateInserted":"2022-02-28T18:44:05+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/4QU4E2FK3MT7/quality-alert-proper-insert-installation.pdf" download="" aria-label="Quality Alert - Proper Insert Installation.pdf"> Quality Alert - Proper Insert Installation.pdf </a> </div> <p>It is recommended the following be accomplished:</p><ul><li>Follow the manufacturer's instructions for installation (unless otherwise specified by Xometry)</li><li>Use the correct installation tool</li><li>100% check all inserts for installation and operation</li></ul><h2 data-id="freight-packing-damage">Freight Packing Damage</h2><p>Freight and heavy orders are being damaged during the shipping process due to the lack of sufficient packaging. The result of poorly packaged shipments is a higher than average RMA rate and Partner rework. These delays are impacting Customer experience and partner on-time delivery.</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/BK16AZ4X04HA\/quality-alert-freight-packing-damages.pdf","name":"Quality Alert - Freight Packing Damages.pdf","type":"application\/pdf","size":167710,"displaySize":"large","float":"none","mediaID":988,"dateInserted":"2022-02-28T18:34:47+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/BK16AZ4X04HA/quality-alert-freight-packing-damages.pdf" download="" aria-label="Quality Alert - Freight Packing Damages.pdf"> Quality Alert - Freight Packing Damages.pdf </a> </div> <p>Xometry Shipping and Packaging Policy for<strong> Large (52 inches) and Heavy Items (75 lbs)</strong></p><p>The following requirements shall be accomplished :</p><ul><li>Freight packaging shall be properly packaged in a box or container to eliminate the susceptibility to handling damage.</li><li>Skid shall be larger than 2 inches in length and width of part(s).</li><li>Apply reinforced plastics/wood/cardboard on edges for heavier parcels.</li><li>Have packaging reviewed and/or verified by non-shipping/packing personnel and/or Xometry</li></ul><h2 data-id="bearing-tolerances">Bearing Tolerances</h2><p>Remember:</p><ul><li>Capital letters always refer to holes, lower case always refer to shafts</li><li>The larger the number the larger (or wider) the tolerance</li></ul><p>It is recommended the following be accomplished :</p><ul><li>Review all customer documents during the order review process</li><li>Bring any questions to Xometry before beginning the manufacturing process so that they can be addressed before any non-conformances occur</li></ul><p>Downloadable bulletins: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/7OYEYPXZEWFY\/training-bulletins-bearing-tolerances.pdf","name":"Training Bulletins - Bearing Tolerances.pdf","type":"application\/pdf","size":1142095,"displaySize":"large","float":"none","mediaID":961,"dateInserted":"2022-01-28T14:24:02+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/7OYEYPXZEWFY/training-bulletins-bearing-tolerances.pdf" download="" aria-label="Training Bulletins - Bearing Tolerances.pdf"> Training Bulletins - Bearing Tolerances.pdf </a> </div> <h2 data-id="sharp-edges">Sharp Edges</h2><p>Products that have sharp edges and do not have adequate material edge breaks in accordance with industry standards are safety risks. Manufactured products received by the customer with sharp edges left from the cutting process are deemed unsafe, unusable, and require rework to clean and deburr the parts.</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/JHD1DCNOCNMX\/quality-alerts-sharp-edges.pdf","name":"Quality Alerts - Sharp Edges.pdf","type":"application\/pdf","size":273997,"displaySize":"large","float":"none","mediaID":962,"dateInserted":"2022-01-28T14:24:22+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/JHD1DCNOCNMX/quality-alerts-sharp-edges.pdf" download="" aria-label="Quality Alerts - Sharp Edges.pdf"> Quality Alerts - Sharp Edges.pdf </a> </div> <p>To avoid sharp edges, it is recommended that:</p><ul><li>Exposed edges should be broken and free of burrs, sharp edges, and metal slivers to prevent harm to the customer</li><li>The break edge should range in tolerance from .005" to .015"</li><li>Toolpathing should be adjusted or you should consider manual processing to ensure your parts are free of burrs, sharp edges, and metal slivers</li></ul><h2 data-id="cosmetic-imperfections">Cosmetic Imperfections</h2><p>Products exhibit cosmetic imperfections caused by machining, deburring, and/or chemical finishing as part of normal manufacturing processing. These cosmetic imperfections may not result in a nonconformance. See recommendations below:</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/MHUA3OB6XOJM\/quality-alerts-cosmetic-imperfections.pdf","name":"Quality Alerts - Cosmetic Imperfections .pdf","type":"application\/pdf","size":244921,"displaySize":"large","float":"none","mediaID":963,"dateInserted":"2022-01-28T14:25:14+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/MHUA3OB6XOJM/quality-alerts-cosmetic-imperfections.pdf" download="" aria-label="Quality Alerts - Cosmetic Imperfections .pdf"> Quality Alerts - Cosmetic Imperfections .pdf </a> </div> <p>It is recommended the following be accomplished:</p><ul><li>Review cosmetic imperfections with Quality or Engineering</li><li>Review Customer requirements iaw Purchase Agreement, Contract, or Quality Clauses</li></ul><h2 data-id="material-traceability">Material Traceability</h2><p><em>Metal Material Traceability Training</em></p><p>Many Xometry jobs require full material traceability documentation for RAW Metal Materials. This requirement is a flow-down requirement from the end Customer. Key takeaway is ensuring all documents include the same heat lot number and remaining requirements as described below. Here is an example of full material traceability. <strong>Under no circumstances is a Certificate of Compliance “Exempt” from the DFARS requirement.</strong></p><p>Downloadable bulletins: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/6OA813D9QCNX\/training-bulletins-material-traceability.pdf","name":"Training Bulletins - Material Traceability.pdf","type":"application\/pdf","size":552032,"displaySize":"large","float":"none","mediaID":964,"dateInserted":"2022-01-28T14:25:55+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/6OA813D9QCNX/training-bulletins-material-traceability.pdf" download="" aria-label="Training Bulletins - Material Traceability.pdf"> Training Bulletins - Material Traceability.pdf </a> </div> <p>The are requirements to ensure full Material Traceability is achieved:</p><p>Material Certification must include the following:</p><ul><li>Material Test Report (MTR) from the foundry/mill that manufactured the material with heat lot number</li><li>Statement of the material type, temper, and any applicable EN, AMSE, ASM, ASTM, etc. specifications that are met</li><li>A chemical and physical analysis breakdown</li></ul><p>Material Traceability Requirements must include the following:</p><ul><li>Quality Representative signature on the original foundry/mill certificatePacking Slips from foundry/mill supplier to the partner manufacturing the product with matching heat lot number from MTR recorded on each Packing Slip and Name/Location being shipped toIf material is sold or transferred within an organization, a transfer slip with the same heat lot number is required</li></ul><ul><li>Certificate of Compliance/Conformance on Company Letter Head confirming the manufactured product identity and featuring the heat lot number form the MTR on the raw stock material</li><li>Certificate of Compliance/Conformance on Xometry template confirming the manufactured product identity that includes the heat lot number from the MTR on the raw stock material</li></ul><h2 data-id="missing-features">Missing Features</h2><p>Products were not manufactured or assembled in accordance with the Xometry Purchase Order Agreement, CAD Model, and/or Drawing requirements. Customer received incomplete products that has caused products to be unusable and return them to Xometry for credit or completion.</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/GYYZ2U7P2A7K\/quality-alerts-missing-features.pdf","name":"Quality Alerts - Missing Features .pdf","type":"application\/pdf","size":152616,"displaySize":"large","float":"none","mediaID":965,"dateInserted":"2022-01-28T14:26:38+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/GYYZ2U7P2A7K/quality-alerts-missing-features.pdf" download="" aria-label="Quality Alerts - Missing Features .pdf"> Quality Alerts - Missing Features .pdf </a> </div> <p>It is recommended the following be accomplished:</p><ul><li>Conduct a thorough Purchase Order Agreement / Contract Review to ensure clarity</li><li>Develop internal work instructions, traveller, programs, or equivalent</li><li>Review of internal work instructions, traveller, programs, or equivalent</li><li>Manufacture/assemble products as according to internal process</li><li>Perform documented inspection process as required iaw Xometry guidelines</li></ul><h2 data-id="packing-damage">Packing Damage</h2><p>Products were not properly packaged to prevent handling damage during transit. Customer received manufactured products in a damage state, deeming product as unusable and is returning for credit, rework, and/or remanufacturing to Xometry.</p><p>Downloadable alert: </p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/904ZASWLRMV6\/quality-alerts-packing-damage.pdf","name":"Quality Alerts - Packing Damage.pdf","type":"application\/pdf","size":216396,"displaySize":"large","float":"none","mediaID":966,"dateInserted":"2022-01-28T14:27:07+00:00","insertUserID":889,"foreignType":"embed","foreignID":889,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/904ZASWLRMV6/quality-alerts-packing-damage.pdf" download="" aria-label="Quality Alerts - Packing Damage.pdf"> Quality Alerts - Packing Damage.pdf </a> </div> <p>It is recommended the following be accomplished:</p><ul><li>Properly package products in a manner that does not allow them to become susceptible to handling damage</li><li>Apply reinforced plastics/wood/cardboard on edges for heavier parcels</li><li>Have packaging reviewed and/or verified by non-shipping/packing personnel</li></ul><h2 data-id="restrained-condition-guidelines">Restrained Condition Guidelines</h2><p>In accordance with ASME Y14.5, restraining a part for inspection is not permitted. Unless otherwise stated, parts are to be measured in a free-state condition to ensure quality requirements are within specification. The drawing and/or Xometry purchase order will provide guidance if measuring a part in a restrained condition is permitted.</p><p>Downloadable alert:</p><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6032202\/uploads\/Y6GQF9NURXR8\/quality-alert-restrained-condition-guidelines.pdf","name":"Quality Alert - Restrained Condition Guidelines.pdf","type":"application\/pdf","size":184013,"displaySize":"large","float":"none","mediaID":1037,"dateInserted":"2022-06-30T19:41:30+00:00","insertUserID":2911,"foreignType":"embed","foreignID":2911,"embedType":"file"}"> <a href="https://us.v-cdn.net/6032202/uploads/Y6GQF9NURXR8/quality-alert-restrained-condition-guidelines.pdf" download="" aria-label="Quality Alert - Restrained Condition Guidelines.pdf"> Quality Alert - Restrained Condition Guidelines.pdf </a> </div> <p>Please refer all questions to the Xometry Quality Team during our Quality Support Hour 3-4pm ET: <a href="https://community.xometry.com/events/49-quality-support-hour" rel="nofollow noreferrer ugc">Quality Support Hour</a></p> </article> </main>