Is there something my customer has to do on their end before I can “Mark as Fulfilled” and initiate the payment process in Xometry Pay?

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Is there something my customer has to do on their end before I can “Mark as Fulfilled” and initiate the payment process in Xometry Pay? - Xometry's Manufacturing Community

Yes. When your customer receives the payment request, they will then register for Xometry Pay (if they haven’t already), and choose a payment option. Once they’ve completed the payment option, they must Accept the payment request. At that time, you will receive an email notification that your request has been approved, and you may Mark as Fulfilled as soon as the job is completed and shipped. This will initiate the payment process.

Customer reviews payment

Customer Selects Payment Method

Customer Completes Payment

Seller Marks Payment as Fulfilled

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