Absolutely not. We do send reminders and follow-ups, but we have a very reasonable cadence and tone when it comes to collections. Our standard cadence is as follows:
- Invoice is emailed when order has been fulfilled.
- If that original invoice email is not opened:
- A follow-up notification is sent 4 days after the original invoice date.
- A follow-up notification is sent 14 days after the original invoice date.
- A reminder notification email is sent 2 days prior to the invoice due date, if it has not already been paid.
- Past due email notifications are sent 1, 2, 3 & 4 weeks after the invoice due date.