What if my customer mistakenly sends me a payment directly, when they have applied for and been approved for terms with Xometry Flex with Invoice?

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .footer { background: #0a304e; color: #fafcff; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #fafcff; font-size: 16px; line-height: 32px; } .footer a:hover { color: #fafcff; } .footer li{ list-style-type: none; } .footer .title{ font-size: 12px; color: #8495A3; letter-spacing: 1px; } .footer .list-group-item{ background-color: transparent; border:0px; } .footer .list-group-item a { font-size: 12px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */

What if my customer mistakenly sends me a payment directly, when they have applied for and been approved for terms with Xometry Flex with Invoice? - Xometry's Manufacturing Community

We know mistakes happen, and we can absolutely help. If this happens:

Please contact Xometry directly at pay@xometry.com, to advise us of the error, and provide us with the following:

Customer Name
Xometry Pay Transaction Number
Amount

Quick Links

Manufacturing Network

Locations

7940 Cessna Avenue
Gaithersburg, MD 20879
240-252-1138
7315 Wisconsin Ave
Suite 300 East
Bethesda, MD 20814
446 East High Street
Lexington, KY 40507
800 Winchester Rd
Lexington, KY 40505
11777 San Vicente Blvd
Suite 747
Los Angeles, CA 90049
117 Wright Industrial Cove
Jackson, TN 38301