After requesting your Advance Card, it will take up to 10 days for you to receive the card in the mail. If it has been longer than 10 days since requesting your card, reach out to us so we can verify its status. If your card was lost/damaged in shipment, please do the following to get a new card:
1) Deactivate your card through the Financial Settings in the Shop Finances section of your Partner Portal.
2) Request a new card as you did with your initial sign-up.
3) A replacement card will be sent to you within 10 business days.
The Xometry Advance Card is shipped through FedEx and requires a signature for delivery. If no one is available, FedEx will attempt to deliver 3 times and if they are unsuccessful, they will return it to shipper. You will then have to cancel the card and re-request the card.