Before you tell us, we know! This is the most important section. Xometry strives to pay all of its Manufacturing Partners in a timely manner. We use a third-party service to manage our payments called Stripe. This allows for a completely invoice-less and streamlined payout process. For more information about Stripe, please see our Payout FAQs in the Xometry Community.
How it Works
Once you mark a job as complete in the portal by clicking Complete Shipping, Xometry will automatically schedule your payout per our payment calendar. You will be able to view the payout date of each job on your Shop Finances page. All jobs completed will be paid out with the Shop Finances payment service powered by Stripe.
To sign up, click on Shop Finances page in the portal and complete the registration form.
You’ll receive weekly payments on Fridays for jobs completed 4 weeks prior. For example, a job completed on August 7, 2020 will be paid out on September 4, 2020.
Payouts occur 27-33 days after job completion, depending on the day of the week the job is completed.
Is it required that I register for the Shop Finances payment service?
Yes, all US partners accepting jobs through the job board are required to register for the Shop Finances payment service.
How do I track the status of my payouts?
In the Xometry portal, on your Shop Finances page, you’ll be able to view all of your scheduled payout dates and the jobs included in each payout.
What if the payout date falls on a holiday?
Holidays occurring on Wednesday, Thursday, or Friday, will shift the payout date to the beginning of the following week.
Do I need to send an invoice?
No invoice is required for job offers accepted on the Xometry portal. These jobs have a PO number that begins with J. You will be paid out according to the Invoice-less Payout Schedule based on the job completion date.
If your PO number begins with W, send your invoice as an individual attachment to firstname.lastname@example.org and include the W000xxxx PO number in the subject line.
For W000xxxx purchase orders, Xometry pays valid invoices twice a month on the 14th and 28th day each month as long as those days fall on a business day. If not, they will be paid on the first business day following those dates. Payment processing occurs in the Eastern time zone (EST and EDT).
Example: An invoice submitted on July 15th will be paid on August 14th.
What is Stripe?
Stripe is a financial technology company that powers payments for many of today’s largest retailers and ecommerce platforms. Learn more about Stripe at www.stripe.com. The Xometry payment service works with Stripe to offer you a more seamless financial experience.