We guarantee our customers complete satisfaction. In order for us to deliver on that commitment, our expectations are 100% on-time performance and 100% quality in meeting the specifications. You will be expected to update the job status while the order is in progress.
We will also expect you to contact us immediately if you are having any difficulties ordering materials, understanding dimensions, having issues with the files, or any production-related issues.
The first several jobs are considered the probationary period. Our expectation is that you complete three (3) jobs on-time and with excellent quality in order to become an ongoing partner. Your limits after three (3) jobs will increase depending on your Partner Success Score (specifically, Quality and On-Time Shipping).