The Communication score is based on 4 trackable components, which are asked and answered as pop-ups in the job board, or as an email in the case of #4 below.
- We ask you if you have the material to complete the job (easy "yes" for additive)
- We ask you if you have started fabricating
- We ask you if you have finished fabricating and are ready to inspect / ship
- We send an automated email exactly two days before the job is due to ask "is XXX job going to ship on time"
- You are penalized for saying "yes" and a job ends up running late
- In the additive world, this question often can't be answered until the day a job is due, but with excellent OTS, it’s worth the risk to say "yes".
If you do run into any issues - such as you are unable to obtain material, are missing dimensions on a file, or have DFM issues, we have experts on-site who can assist with roadblocks.
- Email addresses will be provided.
When the statuses are not updated, we’re notified and will email/call to verify so we can ensure the customer receives the order on time
If you do run into any issues - such as you are unable to obtain material, are missing dimensions on a file, or have DFM issues, we have experts on-site who can assist with roadblocks.
Please respond to job kickoff emails when the job is received. This email informs our job management team that you’re ready to go and on top of the order.