Always follow the golden rule, only ship good parts!
- It’s better to ship late than to ship a bad part
- RMAs also count against PSS
Partners must make a visual comparison of the printed part against the CAD model after printing, and a visual inspection for defects of all parts prior to shipping.
Sample RMA Calculation: if there are 100 line items in a job and 50 are rejected, then that’s 50 defects-- this will hurt you more than a job with only 1 line item on it with rejected parts.
Your parts must always be packaged correctly, with all required documentation for the part in the portal.